VRS Passenger Profiles provides a powerful tool for customers to interact with your airline by creating profiles. They can store all of their contact details online so that when they return to make bookings the system recognizes them and automatically fills in the booking forms. They can also store passport details for advance passenger information, request to be kept informed by SMS or Email and sign up for newsletters.
Customer Relationship Management and Marketing
Call center staff can search for passenger profiles based on past bookings as well as using names and contact details to view possible profiles of passengers. They can then use the information to complete bookings as well as seeing preferences of the passengers.
Marketing teams can use the extensive reporting module to extract data from the system and use in marketing campaigns based on inteligent filtering such as routes, seasons, customer location etc. Use the in built SMS and Email modules for promotional campaings or export to a 3rd party system.
VRS enables users to easily store and find contact information, such as names, addresses and telephone numbers. Users can generate reports that provide a fully integrated approach to tracking of all information and communication activities linked to contacts.